SOLUTIONS
PATIENT ACCESS AND DEMAND MANAGEMENT

Help more patients reach the care they need.

Free up the front desk with inbound and outbound support for scheduling, pre-registration, reminders and patient requests, keeping access teams focused on cases that need their attention.

Healthcare professional reviewing a patient's follow-up on screen
https://www.youtube.com/watch?v=19TYF7Gw85Y
SOLUTION

Connect patient requests to the next step in care

Patients confirm, reschedule or cancel appointments and get their requests to the right team, while your access staff focuses on the cases that need them.

Outpatient clinic schedule with confirmed, rescheduled and pending appointments managed by Tucuvi
Appointments and rescheduling

Help patients schedule, confirm or change appointments using available slots in connected scheduling systems. Capture cancellations and route requests that require staff intervention.

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Demand management and waiting lists

Collect the reason for the request and the information needed to route the request to medical, nursing or admissions staff according to their clinical needs. Book the appointment or refer the request when it requires intervention.

Inbound requests and FAQs

Handles patient requests and answers their questions using documentation approved by the organisation, within a defined scope. Verifies identity where required and passes on messages that need a response from the team.

Reminders and surveys

Communicate the appointment date, time and location, and collect confirmation of attendance, cancellations or change requests. Run satisfaction surveys and collect ratings on scales.

PATIENT ACCESS WORKFLOWS

Support the steps that keep access moving

Every healthcare organization has its own challenges. Tucuvi adapts to your needs, helping you streamline workflows, improve patient access, and make better use of your teams’ time.

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Wheelchair use assessment
Collects the information needed to prepare the wheelchair assessment and prioritise the waiting list.
Diagnostic imaging survey
Records patient feedback after a diagnostic imaging test.
Patient satisfaction survey
Records the patient’s rating of the care received.
Inbound patient messages
Records the message the patient leaves and passes it on to the clinical team.
Appointment rescheduling
Manages appointment changes and confirms the new slot.
Appointment reminders and confirmation
Confirms attendance and records whether the patient wants to change or cancel the appointment.
Appointment booking
Books the appointment by matching available slots with the patient’s preferences.
Primary care demand management
Books appointments according to the patient’s reason for contact in primary care.
BENEFITS

More completed steps. More capacity for your team.

-80%
referral-to-screening time
By automating the initial screening of referrals, LOLA, Tucuvis clinical AI Agent, eliminated the patient backlog, reduced referral-to-screening times from five weeks to less than one, and cut referral-to-
equipment handover time for routine cases by 77%.

This freed over 50% of clinical time, allowing healthcare professionals to focus on more complex patient
needs and improving overall service delivery.
Appointment Rescheduling
77%
Sustained autonomy on completed calls
The integration of LOLA, Tucuvi's Clinical Voice AI Agent, has transformed appointment management at scale across a large multi-site health system.
Facing growing patient volumes, the group needed a solution able to negotiate new appointment slots
with patients, centralize management across the network, and relieve pressure on the operational team.
Tucuvi's enterprise AI Care Management platform was key to making it possible.
Success stories

Operational capacity, patient support and appointment management

A selection of the success stories of this solution.

Success Story
Autonomous Appointment Rescheduling | Large private hospital network
77%
sustained autonomy on completed calls
See success story →
Success Story
Reducing wheelchair referral-to-handover time | Regional health system
77%
Reduction in referral-to-equipment handover time for routine referrals
See success story →
Explore all evidence
Success stories

Operational capacity, patient support and appointment management

A selection of the success stories of this solution.

Success Story
Autonomous Appointment Rescheduling | Large private hospital network
77%
sustained autonomy on completed calls
See success story →
Success Story
Reducing wheelchair referral-to-handover time | Regional health system
77%
Reduction in referral-to-equipment handover time for routine referrals
See success story →
Explore all evidence
urgery follow-up
El Servicio Cántabro de Salud ha puesto en marcha un nuevo servicio de atención telefónica basado en inteligencia artificial de voz a través de LOLA®, el agente clínico de IA de Tucuvi. La iniciativa, que cuenta con NTT DATA como integrador tecnológico, se está desplegando progresivamente en hospitales y centros de atención primaria de Cantabria, entre los que se encuentran el Hospital Universitario Marqués de Valdecilla, Hospital de Laredo, Hospital General Sierrallana - Tres Mares, y el Centro de Salud Los Castros, permitiendo ampliar la capacidad del canal telefónico para responder a un mayor volumen de solicitudes.
urgery follow-up
El uso de la inteligencia artificial no solo representa un salto tecnológico, sino también una oportunidad tangible para mejorar el acceso y la equidad en la sanidad pública, especialmente en campañas preventivas tan importantes como la vacunación de adultos.
Eva Martínez
General Director of Public Health, Consumer Affairs, and Care
La dinámica de las consultas ha cambiado. Los pacientes que reciben seguimiento a través de LOLA llegan mejor preparados, comprenden mejor sus síntomas y comunican su evolución con mayor precisión. Esto nos permite priorizar el seguimiento y adaptar la frecuencia de las visitas a la situación clínica de cada paciente.
Dr. Juan Ramón Gimeno
Head of the Family Cardiomyopathies Unit
BENEFITS

Benefits for your organization

Fewer missed appointments

Confirmations and simpler rescheduling give patients an easy way to change plans, and the slots they release can be offered to other patients.

Faster access after a referral

Structured outreach moves referred patients to their next step sooner, without relying on manual follow-up from your team.

Requests that reach the right team

Patients describe what they need, and each request arrives at the appropriate team with its reason, priority and the information already collected, so staff don’t start from scratch.

Less routine volume for your access team

Tucuvi handles rescheduling and common requests, so staff time goes to the cases that need it. In a large hospital network, this freed 123,000+ hours in the first year.
CONNECTED CARE WORKFLOWS

Access is the beginning of the care journey.

Post-discharge care

Reach every patient in the critical days after discharge

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Chronic and long-term care

Keep chronic patients on track between visits

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Perioperative care

Check in advance that patients arrive prepared for their test or procedure

Treatment support and adherence

Support patients during treatment and identify barriers to continuity

Extend what your access teams can deliver

Help more patients complete scheduling and access steps, reduce repetitive outreach and keep your teams focused on requests that need their attention.