Preparation before and follow-up after a planned procedure
Guide patients through preoperative instructions and procedure preparation, and follow up during recovery. Help reduce same-day cancellations related to preparation and identify issues that require clinical attention.
Preparation and recovery, within one episode
Appointment confirmation
Confirms that the patient can attend and records any change requests so they can be managed through the organisation’s pathway.
Pre-procedure clinical information
Collects the clinical information the procedure requires in a structured way, such as the pre-anaesthesia questionnaire, including medical history and usual medication, to support the team’s assessment before the test or procedure.
Preparation instructions
Goes over the fasting, preparation and medication instructions given by the service, and records any difficulties that need review.
Recovery follow-up
Records symptoms and recovery information, for example after day surgery, such as pain intensity, response to medication and oral tolerance, when included in the procedure’s protocol.
Follow-up completion or referral
Cases that meet the defined criteria are prioritised for review. Follow-up closes according to the programme rules.
Protocols for every stage of the surgical episode
Protocols grounded in clinical practice guidelines and refined across previous implementations.
“We can now reliably reach 100% of our patients after major ambulatory surgery, while our central nursing team can dedicate its knowledge and expertise to high-value clinical tasks.”
What changes in patient preparation and recovery
Support the steps before and after the episode
Post-discharge care
Continue follow-up in the days after the patient leaves the hospital.
Patient access
Schedule, confirm and reschedule appointments, and help fill newly available slots.
Preventive care
Engage eligible patients before they have scheduled an appointment.