Proven in real-world care
At Raincross Medical Group, Tucuvi supports ongoing patient follow-up while giving care teams structured information to identify where action is needed.
Extend care capacity. Deliver more care with the teams you have.
Tucuvi helps health systems scale patient engagement and interaction across access, follow-up, and ongoing care through clinically governed AI voice and SMS workflows.
They trust us
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+50
Clinical Workflows
+80
Healthcare Organizations Live
+2.5M
Patients Supported
90%
Patient Engagement
4.63/5
Patient Satisfaction
CHALLENGES
When team capacity is finite, not every care step gets completed
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Extend care beyond the visit
Help patients complete the steps they need across access, preparation, follow-up, treatment and ongoing care, not just during clinical encounters.
Turn information into action
Use information from patients and existing health systems to identify what has happened, what remains incomplete and where attention is needed.
Extend workforce capacity
Enable care teams to manage more patients and care pathways without proportionally increasing clinical workload.
Make care delivery sustainable
Reduce avoidable healthcare utilization and operational costs, helping health systems make better use of existing resources.
SOLUTIONS
One platform across patient access, quality and care management.
Access & Demand Management
Help patients complete the steps between referral and delivered care, reducing manual outreach and avoidable friction across access workflows.
-80%
time-to-screening · NHS hospital trust serving 500,000+ people
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Perioperative Care
Execute repeatable readiness and preparation steps, identify missing requirements and surface exceptions before they disrupt planned care.
10x
Augmented nurse capacity in post-surgery follow-up · Health system with 57 hospitals
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Post-discharge Care
Maintain structured follow-up after discharge while directing professional attention to patients showing changes, risks or unmet needs.
94.1%
full follow-up program completion - Large public university hospital
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Chronic and Long-term Care
Maintain continuity between visits, execute regular follow-up and surface changes that require clinical action.
+7.13
points in KCCQ-12 vs. control · 1,000+ bed academic medical center
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Preventive Care & Care-Gap Closure
Reach eligible populations consistently and help close care gaps before they translate into more complex needs.
4x
vaccinations in 30 days · Regional health system serving 330,000+ residents
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Medication Adherence
Identify barriers to treatment continuity and help patients complete the next step in their treatment plan.
+28%
dispensing rate versus baseline - Major academic safety-net hospital in the US
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"The challenge has always been reaching everyone consistently. Tucuvi gives us the ability to conduct organized, personalized outreach at a scale our existing staff couldn’t realistically achieve alone"
Dr. Daniel Solis, MD
Raincross Medical Group
WHY CHOOSE US
Take a minute to discover Tucuvi
https://www.youtube.com/watch?v=ZO2wbnaYLlY
WHY CHOOSE US
What greater capacity means
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THE PLATFORM
One platform to execute care across the patient journey.
01 / 06
Configurable Protocols
Configure protocols around each organisation’s processes, timelines, objectives and referral criteria, starting from workflows already implemented by Tucuvi.
02 / 06
Patient Communication
Engage patients when the pathway requires it through inbound and outbound voice with LOLA®, together with complementary channels such as SMS.
03 / 06
Prioritization & Escalation
Apply defined criteria to identify exceptions, prioritize patients and route cases requiring action to the appropriate team.
04 / 06
Meaningful Clinical Information & Insights
Combine information from the EHR and other organisational systems with what patients share in each contact, to understand their situation, see what is still pending and decide on next steps.
05 / 06
Interoperability
Use Tucuvi Health Manager standalone or connected to your EHR and CRM. Trigger LOLA from clinical events, write results back to the patient record and route follow-up into your team’s existing workflow.
A regulated and safe platform
Frequently Asked Questions
What is Tucuvi, and how does it support US health systems?
Tucuvi is an AI Care Management Platform that helps health systems execute patient outreach, follow-up and care workflows at scale. It combines clinical protocols, natural patient communication and structured information to support care teams without replacing clinical judgment.
How does Tucuvi help hospitals manage patient follow-up?
Tucuvi supports patient follow-up across chronic care, post-discharge, preventive care and medication management. It executes defined workflows, collects patient-reported information and identifies cases requiring professional attention, helping care teams maintain continuity between visits.
How can Tucuvi support hospital pharmacy programs?
Tucuvi supports prescription refill outreach, identifies barriers to completion and helps pharmacy teams address patients who need additional support. These workflows can contribute to medication continuity and eligible pharmacy activity.
Can Tucuvi help health systems improve HEDIS measures and close care gaps?
Tucuvi supports defined outreach workflows for preventive screenings, annual wellness visits, chronic care and medication follow-up. It helps teams identify incomplete care activities and engage patients who need additional attention.
What is LOLA®, Tucuvi’s Clinical Voice AI?
LOLA® is Tucuvi’s patient-facing Clinical Voice AI. It conducts natural telephone conversations to support outreach, follow-up and information collection, connecting patient responses to defined care workflows within Tucuvi Health Manager.
How does Tucuvi ensure clinical safety and human oversight?
Tucuvi combines AI capabilities with defined clinical protocols, escalation criteria and traceability. The platform supports workflow execution and identifies cases requiring professional intervention, while clinical decisions and responsibility remain with healthcare teams.
Does Tucuvi integrate with Epic, Oracle Health (Cerner) and other EHR systems?
Tucuvi Health Manager is designed to integrate with existing EHR systems and healthcare data sources through APIs and interoperability standards, including HL7 and FHIR where supported. Integration with Epic, Oracle Health (Cerner) or other platforms depends on the organization’s technical environment and implementation requirements.
How does Tucuvi address HIPAA and patient data security?
Tucuvi supports US healthcare deployments through security controls, appropriate data protection measures and implementation-specific safeguards for applicable HIPAA requirements. Data access, integrations and contractual responsibilities are defined with each healthcare organization.
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From Simple Refill Calls to Clinical-Grade Pharmacy Conversations
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The Cantabrian Health Service introduces LOLA to improve healthcare demand management
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