Understand your programs and the AI behind them.
Data tracks program activity and results. Intelligence analyzes patient conversations to highlight patterns, potential risks and opportunities to improve, with evidence to support review.
Program visibility. Deeper insight.
Track your programmes with Data. Add deeper analysis of patient conversations with Intelligence.
Programme analytics
Track patient engagement, alerts and documented team actions over time.
Advanced Analytics
Understand how LOLA works with your patients, with analysis of conversation quality, potential risks and opportunities to improve.
Programme performance, over time
Track each programme’s activity and results over time, from patient engagement to alerts and documented team actions.
Reach & Engagement
Contact activity and completion, read alongside the patient population so changes in reach are interpreted in context.
Contact activity. Attempts launched, answered and completed, and how many attempts were needed to reach each patient.
Engagement. Completed contacts as a share of those answered.
Patient population. Patient enrolment and activity over time.
Alerts & care teams response
See the alerts identified by LOLA alongside documented care team reviews and actions, to understand how follow-ups translate into clinical response.
Detected alerts. Responses that met the programme’s alert criteria.
Reviews. Cases reviewed by the care team.
Documented actions. Actions recorded after each review, reported separately from alerts.
Program-specific results
Where a programme is configured with specific objectives, its results are shown alongside activity and alerts, for example patients contacted within 48 hours of discharge.
Understand how LOLA works with your patients
Review conversation quality, patient needs and safety analysis, with evidence to guide oversight and improvement.
Safety monitoring
Identify conversations that may need attention, including confusion, requests outside the programme’s scope and how LOLA managed them.
Population insights
Explore how results vary across languages, patient groups and sites within your programme and other similar ones, where comparable data is available.
Patient Voice and Continuous Improvement
Identifies recurring concerns, unmet needs, and friction points to inform improvements in the program and patient experience.
