More capacity for your pharmacy. More support for your patients.
Refill reminders, pickup and delivery coordination, and adherence follow-up.
+28% prescriptions dispensed vs. baseline
Confidential safety-net hospital in the US
SOLUTION
Support patients through their medication journey.
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Prescription refill outreach
Contact patients with prescriptions due for refill and confirm refill intent for each medication. Record full or partial confirmations and reasons for declined refills, so your pharmacy team can process confirmed requests and review those requiring follow-up.
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Pickup and delivery coordination
Confirm medication pickup or delivery preferences and collect the details needed for fulfillment. Follow up on uncollected prescriptions to identify access barriers or logistical issues requiring pharmacy support.
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Adherence between refills
Follow up with patients who are late for a refill or report missed doses, identify barriers to staying on therapy and flag those that require pharmacy follow-up.
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Tolerability and medication concerns
Capture patient-reported side effects, dosing or administration questions, and concerns following medication changes. Flag cases for clinical review according to your pharmacy’s escalation criteria.
HOW IT WORKS: MEDICATION REFILL IN ACTION
From your refill list to an actionable patient response
See how Tucuvi supports prescription refill outreach: confirming patient requests, capturing fulfillment preferences, and identifying when pharmacy follow-up is needed.
1. Define your refill workflow
Your pharmacy provides the eligible refill list and defines contact timing, conversation protocols, retry rules, and alert criteria.
2. Contact and verify the patient
Each call identifies your pharmacy and clearly introduces the AI agent. Patient identity is verified before medication details are discussed. Unanswered calls follow your configured voicemail and retry protocol.
3. Capture a response for each medication
Review each medication due for refill, confirm the patient’s request, and capture pickup or delivery preferences. Identify reasons for declining, medication questions, and urgent supply needs.
4. Process requests and coordinate follow-up
Your pharmacy team reviews refill requests in Tucuvi Health Manager, processes confirmed requests, and follows up on medication-related concerns or patient needs requiring pharmacy expertise.
OUR VISION
Expanding refill outreach
+80%
of nursing time freed up from post ambulatory surgery follow-up
“In safety-net healthcare, efficiency isn’t the end goal. Access is. Our collaboration with a 500+ bed academic safety-net hospital in the US shows how clinically governed AI can expand patient outreach, free up clinical capacity, and make better care possible at scale.”
María González, CEO & Co-founder
Success stories
Operational capacitypatient support and appointment management
A selection of the success stories of this solution.
Success Story
Autonomous Appointment Rescheduling | Large private hospital network
77%
sustained autonomy on completed calls
Success Story
Reducing wheelchair referral-to-handover time | Regional health system
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77%
Reduction in referral-to-equipment handover time for routine referrals
BENEFITS
More capacity for your team. More value for your pharmacy.
Reach more patients, support prescription fulfillment, and coordinate pharmacy outreach across your network.
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Reach more eligible patients
Reach more eligible patients without increasing routine calling demands on pharmacists and technicians. Give your team more capacity to resolve barriers and support patients who need their expertise.
Support the sustainability of pharmacy services
Increase the number of eligible prescriptions filled within your pharmacy network, contributing to savings, including 340B program savings, that support patient care and pharmacy services.
Identify barriers to medication continuity
Capture patient-reported cost concerns, side effects, missed doses, and treatment questions. Flag needs for follow-up according to your pharmacy’s protocols.
Coordinate outreach across your pharmacy network
Support multiple pharmacy sites through a common platform, with protocols configured for each workflow and consistent processes for patient contact and escalation.
Wheelchair use assessment
Collects the information needed to prepare the wheelchair assessment and prioritise the waiting list.
Diagnostic imaging survey
Records patient feedback after a diagnostic imaging test.
Clinical laboratory satisfaction survey
Records patient feedback after a blood test or laboratory visit.
Patient satisfaction survey
Records the patient’s rating of the care received.
Inbound patient messages
Records the message the patient leaves and passes it on to the clinical team.
Appointment rescheduling
Manages appointment changes and confirms the new slot.
Appointment reminders and confirmation
Confirms attendance and records whether the patient wants to change or cancel the appointment.
Appointment booking
Books the appointment by matching available slots with the patient’s preferences.
Primary care demand management
Books appointments according to the patient’s reason for contact in primary care.
Missed vaccination appointment follow-up
Contacts patients who missed their vaccination appointment, records the reason and offers a new one.
Vaccination appointment booking
Contacts patients who accepted vaccination but have no appointment yet and books it in the same contact.
Vaccination campaign for at-risk patients
Contacts patients whose clinical situation calls for vaccination, offers the recommended vaccine and books the appointment.
Pneumococcal vaccination campaign
Invites the target population to get the pneumococcal vaccine, answers questions covered by the protocol and books the appointment.
Bowel cancer screening campaign
Invites the eligible population to bowel cancer screening and records their response.
Shingles vaccination campaign
Invites the target population to get the shingles vaccine, answers questions covered by the protocol and books the appointment.
Flu vaccination campaign
Invites the target population to get their flu vaccine and records their response.
Breast cancer screening campaign
Invites the eligible population to breast cancer screening and records their response.
Post-TAVI follow-up
Identifies signs of complications after transcatheter aortic valve implantation.
Follow-up after pacemaker or ICD implantation
Records the patient’s progress after pacemaker or implantable cardioverter-defibrillator implantation.
Pre-anaesthetic classification
Collects pre-anaesthetic information so the team can classify each patient.
Post-surgical sepsis detection
Records warning signs after surgery and generates an alert when they meet the team’s criteria.
Minor surgery follow-up
Records the patient’s progress after discharge from minor surgery.
Endoscopy preparation
Reminds patients of preparation steps and documentation for their endoscopy.
Day surgery follow-up
Contacts the patient at home after day surgery and records their recovery.
Pre-anaesthetic assessment
Collects pre-anaesthetic information for the anaesthesia team.
Pre-TAVI monitoring
Identifies signs of worsening that may support bringing forward transcatheter aortic valve implantation.
Pre-operative cardiovascular monitoring
Monitors the cardiovascular status of patients awaiting cardiovascular surgery.
Surgery preparation
Checks the patient’s health and reminds them of the documentation needed before surgery.
Wrist osteoarthritis follow-up after discharge
Assesses health status after hospital discharge in patients with wrist osteoarthritis.
Urinary tract infection symptom monitoring
Identifies signs and symptoms suggestive of a urinary tract infection.
Knee osteoarthritis follow-up after discharge
Assesses health status after hospital discharge in patients with knee osteoarthritis.
Postnatal follow-up
Contacts the patient after childbirth to record her recovery and answer questions.
Frailty follow-up after hospitalisation
Follow-up of patients with frailty after a hospital stay.
Follow-up after an A&E visit
Records the patient’s progress after an A&E visit and answers questions covered by the protocol.
Heart failure follow-up after discharge
Follow-up after discharge to identify signs of worsening and help prevent complications or readmissions in patients with heart failure.
Sleep apnoea: CPAP follow-up
Records symptoms, adherence and CPAP use in patients with sleep apnoea.
HCM symptom assessment (HCMSQ)
Records the patient’s symptoms during treatment using the HCMSQ questionnaire.
Malignant bowel obstruction follow-up
Follow-up of symptoms, medication and wellbeing in patients with ovarian cancer and malignant bowel obstruction.
Chronic lymphocytic leukaemia treatment follow-up
Identifies side effects of BTK inhibitor, BCL-2 inhibitor or anti-CD20 treatment in patients with CLL.
Prostate cancer follow-up
Follow-up of signs of progression, medication and wellbeing in patients with prostate cancer.
Medication adherence in heart failure with reduced ejection fraction
Assesses adherence to quadruple therapy and diuretic treatment in patients with heart failure with reduced ejection fraction.
End-stage kidney disease follow-up
Follow-up of patients with end-stage chronic kidney disease.
Type 2 diabetes follow-up
Follow-up of patients with type 2 diabetes.
Anxiety and depression assessment (Goldberg)
Records anxiety and depression symptoms using the Goldberg scale.
Emotional wellbeing follow-up
Regular follow-up of the patient’s emotional state.
Heart failure self-care assessment (EHFScBS)
Assesses self-care habits in patients with heart failure using the EHFScBS scale.
Quality of life assessment (EQ-5D-5L)
Measures health status and quality of life with the EQ-5D-5L questionnaire.
Pacemaker remote transmission support
Supports patients during pacemaker data transmission and records any incidents for the team.
Hospital-at-home follow-up
Follow-up of symptoms, medication and wellbeing in patients receiving hospital-at-home care.
Palliative care follow-up
Follow-up of symptoms, medication and wellbeing in patients receiving palliative care.
Systemic lupus erythematosus follow-up
Follow-up of symptoms, medication and wellbeing in patients with moderate to severe lupus.
Inflammatory bowel disease follow-up
Follow-up of symptoms, medication and wellbeing in patients with intestinal disease.
Advanced chronic kidney disease follow-up
Follow-up of symptoms suggesting progression in patients with advanced chronic kidney disease.
Severe asthma follow-up
Follow-up of symptoms, disease control, medication and wellbeing in patients with severe asthma.
Complex chronic patient follow-up
Follow-up of symptoms, medication and wellbeing in complex chronic patients, mainly with COPD and heart failure.
Heart failure follow-up
Regular follow-up to identify exacerbations or situations that need intervention in patients with heart failure.
RELATED CAPABILITIES
Support patients across the care journey
Patient Access & Demand Management
Help patients reach the right team for medication-related questions and requests.
Chronic and Long-term Care
Support patients managing long-term conditions, with medication-related concerns flagged for follow-up.
Post-Discharge Care
Follow up after discharge to identify medication questions and connect patients with the support they need.