← All success stories![Autonomous Appointment Rescheduling | Large private hospital network]()
![Autonomous Appointment Rescheduling | Large private hospital network]()
Autonomous Appointment Rescheduling | Large private hospital network
Achieving 77% autonomous appointment rescheduling and freeing over 123,000 staff hours annually
The integration of LOLA, Tucuvi’s Clinical Voice AI Agent, has transformed appointment management at scale across a large multi-site health system. Facing growing patient volumes, the group needed a solution able to negotiate new appointment slots with patients, centralize management across the network, and relieve pressure on the operational team. Tucuvi’s enterprise AI Care Management platform was key to making it possible.
77%
Sustained autonomy on completed calls
~77
FTEs equivalent redirected to higher-value work