Clinical capabilities
Extend care capacity across the patient journey
One platform for patient access and care management, across inbound and outbound patient interactions.
A secure and regulated platform
SOLUTIONS FOR YOUR ORGANISATION
From the front desk to the bedside
Chronic and long-term care
Support Chronic Care Management with regular follow-up between visits and early visibility of changes that require clinical action.
+7.13
Points · KCCQ-12 improvement versus control · 1,000+ bed academic medical center
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Perioperative care
Execute repeatable readiness and preparation steps, identify missing requirements and maintain follow-up before and after procedures.
x5
Augmented Nurse Capacity in Post-Surgery Follow-Up · Private health network with 60+ hospitals and clinics and 1,100+ beds
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Post-discharge care
Support Transitional Care Management with structured follow-up after discharge and attention directed to patients showing changes or risks.
94.1%
Full follow-up program completion · Tucuvi Engagement Report
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Pharmacy & Medication Management
Identify barriers between prescription, refill and treatment and execute the steps needed to help patients continue through the medication pathway.
+28%
Dispensing rate versus baseline · 500+ bed academic safety-net hospital
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Access & Population Health
Patient access
Help patients complete the steps between referral and delivered care, reducing manual outreach and avoidable friction across access workflows.
-80%
reduction in referral-to-screening time, from 5 weeks to under 1 week. Time-to-screening. NHS hospital trust in England serving 500,000+ people.
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Preventive care
Close quality measure gaps by reaching eligible patients and helping them complete the preventive care they need.
4x
Vaccinations in 30 days. Regional public health system serving 330,000+ residents.
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Your protocols. Your workflows. A proven starting point.
Start from workflows grounded in clinical guidelines and refined across previous implementations. Configure the timing, patient outreach, information collected and escalation criteria around your organization’s requirements, and work with our clinical team to assess new use cases.
1. Identify
Map the workflows where incomplete steps, repetitive outreach or limited team capacity create friction.
Start from previous clinical implementations, not a blank page.
2. Configure
Define when outreach begins, what LOLA® collects, which responses require review and where each case should be routed.
Your team defines thresholds, responsibilities and escalation pathways.
3. Validate
Your clinical team reviews and approves the workflow, patient-facing content and escalation criteria before activation.
No clinical workflow goes live without clinical approval.
Wheelchair use assessment
Collects the information needed to prepare the wheelchair assessment and prioritise the waiting list.
Diagnostic imaging survey
Records patient feedback after a diagnostic imaging test.
Clinical laboratory satisfaction survey
Records patient feedback after a blood test or laboratory visit.
Patient satisfaction survey
Records the patient’s rating of the care received.
Inbound patient messages
Records the message the patient leaves and passes it on to the clinical team.
Appointment rescheduling
Manages appointment changes and confirms the new slot.
Appointment reminders and confirmation
Confirms attendance and records whether the patient wants to change or cancel the appointment.
Appointment booking
Books the appointment by matching available slots with the patient’s preferences.
Primary care demand management
Books appointments according to the patient’s reason for contact in primary care.
Missed vaccination appointment follow-up
Contacts patients who missed their vaccination appointment, records the reason and offers a new one.
Vaccination appointment booking
Contacts patients who accepted vaccination but have no appointment yet and books it in the same contact.
Vaccination campaign for at-risk patients
Contacts patients whose clinical situation calls for vaccination, offers the recommended vaccine and books the appointment.
Pneumococcal vaccination campaign
Invites the target population to get the pneumococcal vaccine, answers questions covered by the protocol and books the appointment.
Bowel cancer screening campaign
Invites the eligible population to bowel cancer screening and records their response.
Shingles vaccination campaign
Invites the target population to get the shingles vaccine, answers questions covered by the protocol and books the appointment.
Flu vaccination campaign
Invites the target population to get their flu vaccine and records their response.
Breast cancer screening campaign
Invites the eligible population to breast cancer screening and records their response.
Post-TAVI follow-up
Identifies signs of complications after transcatheter aortic valve implantation.
Follow-up after pacemaker or ICD implantation
Records the patient’s progress after pacemaker or implantable cardioverter-defibrillator implantation.
Pre-anaesthetic classification
Collects pre-anaesthetic information so the team can classify each patient.
Post-surgical sepsis detection
Records warning signs after surgery and generates an alert when they meet the team’s criteria.
Minor surgery follow-up
Records the patient’s progress after discharge from minor surgery.
Endoscopy preparation
Reminds patients of preparation steps and documentation for their endoscopy.
Day surgery follow-up
Contacts the patient at home after day surgery and records their recovery.
Pre-anaesthetic assessment
Collects pre-anaesthetic information for the anaesthesia team.
Pre-TAVI monitoring
Identifies signs of worsening that may support bringing forward transcatheter aortic valve implantation.
Pre-operative cardiovascular monitoring
Monitors the cardiovascular status of patients awaiting cardiovascular surgery.
Surgery preparation
Checks the patient’s health and reminds them of the documentation needed before surgery.
Wrist osteoarthritis follow-up after discharge
Assesses health status after hospital discharge in patients with wrist osteoarthritis.
Urinary tract infection symptom monitoring
Identifies signs and symptoms suggestive of a urinary tract infection.
Knee osteoarthritis follow-up after discharge
Assesses health status after hospital discharge in patients with knee osteoarthritis.
Postnatal follow-up
Contacts the patient after childbirth to record her recovery and answer questions.
Frailty follow-up after hospitalisation
Follow-up of patients with frailty after a hospital stay.
Follow-up after an A&E visit
Records the patient’s progress after an A&E visit and answers questions covered by the protocol.
Heart failure follow-up after discharge
Follow-up after discharge to identify signs of worsening and help prevent complications or readmissions in patients with heart failure.
Sleep apnoea: CPAP follow-up
Records symptoms, adherence and CPAP use in patients with sleep apnoea.
HCM symptom assessment (HCMSQ)
Records the patient’s symptoms during treatment using the HCMSQ questionnaire.
Malignant bowel obstruction follow-up
Follow-up of symptoms, medication and wellbeing in patients with ovarian cancer and malignant bowel obstruction.
Chronic lymphocytic leukaemia treatment follow-up
Identifies side effects of BTK inhibitor, BCL-2 inhibitor or anti-CD20 treatment in patients with CLL.
Prostate cancer follow-up
Follow-up of signs of progression, medication and wellbeing in patients with prostate cancer.
Medication adherence in heart failure with reduced ejection fraction
Assesses adherence to quadruple therapy and diuretic treatment in patients with heart failure with reduced ejection fraction.
End-stage kidney disease follow-up
Follow-up of patients with end-stage chronic kidney disease.
Type 2 diabetes follow-up
Follow-up of patients with type 2 diabetes.
Anxiety and depression assessment (Goldberg)
Records anxiety and depression symptoms using the Goldberg scale.
Emotional wellbeing follow-up
Regular follow-up of the patient’s emotional state.
Heart failure self-care assessment (EHFScBS)
Assesses self-care habits in patients with heart failure using the EHFScBS scale.
Quality of life assessment (EQ-5D-5L)
Measures health status and quality of life with the EQ-5D-5L questionnaire.
Pacemaker remote transmission support
Supports patients during pacemaker data transmission and records any incidents for the team.
Hospital-at-home follow-up
Follow-up of symptoms, medication and wellbeing in patients receiving hospital-at-home care.
Palliative care follow-up
Follow-up of symptoms, medication and wellbeing in patients receiving palliative care.
Systemic lupus erythematosus follow-up
Follow-up of symptoms, medication and wellbeing in patients with moderate to severe lupus.
Inflammatory bowel disease follow-up
Follow-up of symptoms, medication and wellbeing in patients with intestinal disease.
Advanced chronic kidney disease follow-up
Follow-up of symptoms suggesting progression in patients with advanced chronic kidney disease.
Severe asthma follow-up
Follow-up of symptoms, disease control, medication and wellbeing in patients with severe asthma.
Complex chronic patient follow-up
Follow-up of symptoms, medication and wellbeing in complex chronic patients, mainly with COPD and heart failure.
Heart failure follow-up
Regular follow-up to identify exacerbations or situations that need intervention in patients with heart failure.
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FROM CLINICAL TEAMS
Teams already working with Tucuvi
+80%
of nursing time freed up from post ambulatory surgery follow-up
''Tucuvi has helped us tackle our growing waiting list. By identifying which patients need attention quickly through calls, we can remove people from the waiting list faster.''
Bridgit Vorster-Gibbons
Senior Occupational therapist
