Expanding nursing capacity in post-infiltration follow-up | Large university hospital
Quadrupling nursing follow-up capacity with a 75% reduction in post-infiltration workload
Summary
Hospital Universitario Fundación Jiménez Díaz, part of the Quirón Salud Group, is a leading hospital undergoing a digital transformation journey to deliver high-quality care more effectively and efficiently. As part of their roadmap, they streamlined the Post-Infiltration Care Pathway. A form in the hospital app is used to follow up with patients, and those who do not complete the form are contacted by a nurse.On average, 600 patients per month needed to be called for form completion, which equates to 25-30 patients per day or one nursing shift.After incorporating LOLA, the clinical team was able to reduce their workload by 75%, needing to call only 5-6 patients per day.