Proven in real-world care
At Raincross Medical Group, Tucuvi supports ongoing patient follow-up while giving care teams structured information to identify where action is needed.
Extend care capacity. Keep care moving.
More patients reached. More care delivered. Human expertise focused where it matters.
They trust us
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+50
Clinical Workflows
+80
Healthcare Organizations Live
+3M
Patients Supported*
90%
Patient Engagement
60
NPS
CHALLENGES
When team capacity is finite, not every care step gets completed
Extend workforce capacity
Execute more of the care pathway without proportionally increasing clinical workload.
Keep care pathways moving
Keep defined tasks moving across access, preparation, follow-up, treatment and ongoing care — including work that might otherwise be delayed or missed.
Surface where action is needed
Use information from patients and existing health-system data to identify incomplete steps, risks and exceptions instead of requiring teams to review every patient manually.
Focus human expertise
Prioritize and escalate the patients and decisions that require human judgment while routine pathway execution continues in the background.
SOLUTIONS
One platform across patient access, quality and care management.
Access & Demand Management
Reach patients, collect information and identify needs or issues, helping healthcare teams prioritize actions and manage demand.
-80%
time-to-screening
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Perioperative Care
Support patients before and after procedures, executing repeatable preparation and follow-up while surfacing exceptions that require clinical attention.
4.9x
nursing time efficiency · Hospital Gregorio Marañón*
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Post-discharge Care
Extend structured follow-up after discharge and identify patients who require additional professional attention.
-19.6%
reduction in hospitalizations · Hospital de Palamós
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Chronic and Longitudinal Care
Maintain continuity between clinical encounters and help teams manage larger populations according to patient need.
56%
reduction in emergency visits
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Prevention, Screening & Patient Recruitment
Reach eligible populations consistently and help close care gaps before they translate into more complex needs.
4x
vaccinations in 30 days
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Adherence & Treatment Support
Identify barriers to treatment continuity and help patients complete the next step in their treatment plan.
−10.5%
CPAP patient dropout · Confidential Leading Gas Therapy Company
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+80%
of nursing time freed up from post ambulatory surgery follow-up
“Tucuvi has helped us to address a growing waiting list. By identifying those quick wins quickly, we can get those people off the waiting list. Our waiting list looks more realistic. I would say LOLA is doing what we’d hoped it’s doing and a whole lot more.”
Bridgit Vorster-Gibbons
Senior Occupational Therapist
WHY CHOOSE US
Take a minute to discover Tucuvi
https://www.youtube.com/watch?v=ZO2wbnaYLlY
WHY CHOOSE US
What greater capacity means
THE PLATFORM
One platform to execute care across the patient journey.
01 / 06
Configurable Protocols
Configure protocols around each organisation’s processes, timelines, objectives and referral criteria, starting from workflows already implemented by Tucuvi.
02 / 06
Patient Communication
Engage patients when the pathway requires it through inbound and outbound voice with LOLA®, together with complementary channels such as SMS.
03 / 06
Prioritization & Escalation
Apply defined criteria to identify exceptions, prioritize patients and route cases requiring action to the appropriate team.
04 / 06
Meaningful Clinical Information & Insights
Combine information from the EHR and other organisational systems with what patients share in each contact, to understand their situation, see what is still pending and decide on next steps.
05 / 06
Interoperability
Use Tucuvi Health Manager standalone or connected to your EHR and CRM. Trigger LOLA from clinical events, write results back to the patient record and route follow-up into your team’s existing workflow.
A regulated and safe platform
Frequently Asked Questions
What is Tucuvi Health Manager, and what is LOLA?
Tucuvi Health Manager (THM) is an AI Care Management platform that executes care processes across access, follow-up and continuity of care. LOLA® is its Clinical Voice AI: it holds natural conversations with patients to collect information, carry out follow-up and identify needs, while care teams keep clinical control.
How does Tucuvi integrate with Epic and our existing EHR workflows?
Tucuvi Health Manager is designed to integrate with existing healthcare systems and data sources, and is live in environments including Epic, Oracle Cerner, Salesforce and Dedalus (HL7v2, FHIR R4, SMART on FHIR, OAuth 2.0, SFTP). Full integration is not always required from day one: certain programs can start with simpler data exchanges and expand integration according to each organization's technical and clinical requirements.
Is Tucuvi just another voice AI platform?
No. LOLA® is the Clinical Voice AI capability of Tucuvi Health Manager, a platform that executes complete care processes through Care Plans, structured information, escalation rules, analytics and clinical oversight.
Does LOLA replace healthcare professionals? What does autonomous mean?
No. Tucuvi Health Manager executes multi-step processes, from patient contact and information collection to identifying and escalating alerts. It combines Agentic AI capabilities with clinical protocols, deterministic controls and professional oversight, without making autonomous clinical decisions. Clinical responsibility remains with the professionals responsible for care.
How does Tucuvi decide what requires human attention?
Tucuvi applies the criteria defined in each Care Plan to identify exceptions, prioritize patients and route the cases that require action to the right team. Responses are structured within Tucuvi Health Manager, and cases that require attention are routed to the responsible professionals.
How does Tucuvi ensure safe, reliable and clinically governed AI?
[Answer pending from Tucuvi]
How does Tucuvi protect patient data and use third-party AI models?
[Answer pending from Tucuvi]
What does the patient need to use Tucuvi?
Just a phone. LOLA can connect with patients through phone calls, without requiring an app, smartphone or internet connection. This makes care more accessible to older adults, patients with chronic conditions and people with limited digital literacy, without introducing additional technological barriers.
What does deployment look like?
[Answer pending from Tucuvi]
AI Care Management: One Platform for Clinical and Administrative Workflows
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How AI Integrates with Epic: A Real Example of Automated Post-Discharge Follow-Up
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Early Detection in HCM: Can Structured AI Follow-Up Reduce Clinical Deterioration?
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From Simple Refill Calls to Clinical-Grade Pharmacy Conversations
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Tucuvi joins the Microsoft Pegasus Program to scale clinically governed AI Care Management across health systems
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The Cantabrian Health Service introduces LOLA to improve healthcare demand management
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Post-prostatectomy follow-up: how Urology at Hospital Universitario de León monitors 346 patients between appointments
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