Help patients prepare for their procedure and stay connected through recovery.
Support patients before and after a procedure, helping with preparation and follow-up and identifying situations that need clinical attention.
Preparation and recovery within one episode
Appointment confirmation
Confirms that the patient can attend and manages change requests through the organisation’s pathway.”
Pre-procedure clinical information
Collects the clinical information the procedure requires in a structured way, such as the pre-anaesthesia questionnaire, including medical history and usual medication, to support the team’s assessment before the test or procedure.
Preparation instructions
Review the care team’s instructions for fasting, preparation and medications. Capture difficulties or questions that require professional review.
Recovery follow-up
Records symptoms and recovery information, for example after day surgery, such as pain intensity, response to medication and oral tolerance, when included in the procedure’s protocol.
Follow-up completion or escalation
Prioritize cases that meet defined criteria for professional review. Complete follow-up according to the program’s rules.
Support for different procedures and points in the episode
Protocols grounded in clinical practice guidelines and refined across previous implementations.
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“We can now reliably reach 100% of our patients after major ambulatory surgery, while our central nursing team can dedicate its knowledge and expertise to high-value clinical tasks.”
What changes in patient preparation and recovery
Support the steps before and after the episode
Post-discharge care
Continue follow-up in the days after the patient leaves the hospital.
Patient access
Schedule, confirm and reschedule appointments, and help fill newly available slots.
Preventive care
Engage eligible patients before they have scheduled an appointment.