Expanding pre-anesthesia assessment capacity
Doubling pre-anesthesia assessment capacity by reducing clinical team workload by 50%
Summary
Hospital Universitario Fundación Jiménez Díaz is a leading hospital in Madrid, part of the Quirón Salud Group. Every year, it conducts around 33,000 anesthesia visits. Before a surgical procedure, patients are required to complete a questionnaire to evaluate their suitability for anesthesia. Patients who did not complete the form through the patient portal were contacted by hospital team to complete the form over the phone. If they don’t complete the form through the patient portal or over the phone, they need to have a hospital visit to complete it. On average, 190 patients had to be contacted every month, which translated to half of a staff shift or 8-10 patients per day. With the introduction of LOLA, the clinical team managed to reduce their workload by 50%.