Proven in real-world care
See how public healthcare teams use Tucuvi to manage waiting-list pressure and help patients move through care with limited team capacity.
Reduce waiting. Augment your capacity.
Help patients access the care they need sooner, while making better use of existing clinical capacity.
They trust us
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+50
Clinical Workflows
+80
Healthcare Organizations Live
+2,5M
Patients Supported
90%
Patient Engagement
CHALLENGES
Extend care capacity across the patient journey.
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Extend care beyond the bottleneck
Help patients move from waiting to care and continue through the steps they need across preparation, follow-up and ongoing care.
Turn information into action
Use information from patient conversations and healthcare systems to identify what is happening, what remains incomplete and where attention is needed.
Extend team capacity
Enable care teams to manage more patients and care pathways without proportionally increasing clinical workload.
Make care delivery sustainable
Reduce avoidable healthcare utilization and the operational costs associated with unnecessary care.
SOLUTIONS
Support patients across the care journey.
Access & Demand Management
Reach patients, collect information and identify needs or issues, helping healthcare teams prioritize actions and manage demand.
-80%
time-to-screening
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Perioperative Care
Support patients before and after procedures, executing repeatable preparation and follow-up while surfacing exceptions that require clinical attention.
4.9x
nursing time efficiency
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Post-discharge Care
Extend structured follow-up after discharge and identify patients who require additional professional attention.
-19.6%
reduction in hospitalizations
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Chronic and Longitudinal Care
Maintain continuity between clinical encounters and help teams manage larger populations according to patient need.
56%
reduction in emergency visits
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Prevention, Screening & Patient Recruitment
Reach eligible populations consistently and help close care gaps before they translate into more complex needs.
4x
vaccinations in 30 days
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Adherence & Treatment Support
Identify barriers to treatment continuity and help patients complete the next step in their treatment plan.
−10.5%
CPAP patient dropout
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“Tucuvi has helped us to address a growing waiting list. By identifying those quick wins quickly, we can get those people off the waiting list. Our waiting list looks more realistic. I would say LOLA is doing what we’d hoped it’s doing and a whole lot more.”
Bridgit Vorster-Gibbons
Senior Occupational Therapist
-77%
referral-to-treatment time
x5
Referral-to-screening-access
>80%
clients rated their experience as good or excellent
Take a minute to discover Tucuvi
https://www.youtube.com/watch?v=ZO2wbnaYLlY
WHY CHOOSE US
What greater capacity means for public health systems.
THE PLATFORM
One platform to execute care across the patient journey.
01 / 06
Configurable Protocols
Configure protocols around each organisation’s processes, timelines, objectives and referral criteria, starting from workflows already implemented by Tucuvi.
02 / 06
Patient Communication
Engage patients when the pathway requires it through inbound and outbound voice with LOLA®, together with complementary channels such as SMS.
03 / 06
Prioritization & Escalation
Apply defined criteria to identify exceptions, prioritize patients and route cases requiring action to the appropriate team.
04 / 06
Meaningful Clinical Information & Insights
Combine information from the EHR and other organisational systems with what patients share in each contact, to understand their situation, see what is still pending and decide on next steps.
05 / 06
Interoperability
Use Tucuvi Health Manager standalone or connected to your EHR and CRM. Trigger LOLA from clinical events, write results back to the patient record and route follow-up into your team’s existing workflow.
A regulated and safe platform
Frequently Asked Questions
What is Tucuvi and how does it help public health systems?
Tucuvi is an AI Care Management platform that executes care processes across access, follow-up and continuity of care. It helps health services support more patients through protocols defined by their own teams, while keeping clinical control.
Which processes can Tucuvi manage in public hospitals and health services?
Tucuvi supports administrative and clinical processes, from patient access and demand management to procedure preparation, post-discharge follow-up, chronic conditions, prevention and treatment support. Each process is configured according to the healthcare organization's protocols and needs.
How does Tucuvi help manage waiting lists?
Tucuvi can contact patients, collects and structures information and identifies needs, issues and pending steps. This helps healthcare teams prioritize actions and manage demand within their organization's established care pathways.
How does LOLA®, Tucuvi’s Clinical Voice AI, work?
LOLA® holds natural conversations with patients to collect information, carry out follow-up and identify needs. Responses are structured within Tucuvi Health Manager, and cases that require attention are routed to the responsible team.
What makes Tucuvi different from an AI voice agent?
Tucuvi is not just a voice agent. LOLA® is its Clinical Voice AI capability, built into a platform that executes complete care processes through Care Plans, structured information, escalation rules, analytics and clinical oversight.
Can Tucuvi run complete care processes without manual intervention at every step?
Yes. Tucuvi Health Manager executes multi-step processes, from patient contact and information collection to identifying and escalating alerts. It combines Agentic AI capabilities with clinical protocols, deterministic controls and professional oversight, without making autonomous clinical decisions.
Can Tucuvi integrate with the electronic health record?
Yes. Tucuvi Health Manager is designed to integrate with existing healthcare systems and data sources. However, full integration is not always required from day one. Certain programs can start with simpler data exchanges and expand integration according to each organization's technical and clinical requirements.
Do patients need to install an app to interact with LOLA?
No. LOLA can connect with patients through phone calls, without requiring an app, smartphone or internet connection. This makes care more accessible to older adults, patients with chronic conditions and people with limited digital literacy, without introducing additional technological barriers.
AI Care Management: One Platform for Clinical and Administrative Workflows
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How Leading Health Systems Are Catching What Manual Discharge Follow-Up Misses
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What Patients Actually Think About AI Calls
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AI Voice Agents for Patient Call Automation: How Hospitals Schedule, Confirm and Reschedule at Scale
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How AI Integrates with Epic: A Real Example of Automated Post-Discharge Follow-Up
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Early Detection in HCM: Can Structured AI Follow-Up Reduce Clinical Deterioration?
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AI that Cares: Scaling with purpose
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From Simple Refill Calls to Clinical-Grade Pharmacy Conversations
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Tucuvi joins the Microsoft Pegasus Program to scale clinically governed AI Care Management across health systems
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The Cantabrian Health Service introduces LOLA to improve healthcare demand management
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Post-prostatectomy follow-up: how Urology at Hospital Universitario de León monitors 346 patients between appointments
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