Supporting patients throughout their treatment.
Identify the barriers that make it harder to continue medication and device-based therapies, and help patients follow the steps of their treatment plan, in clinical services and patient support programmes.
Support across the treatment journey
Adherence often breaks down in the first weeks of treatment, through side effects or practical difficulties. Regular contact identifies them early, so the care team can act before the patient discontinues.
Therapy initiation
Reinforces the instructions set out in the protocol and addresses the difficulties patients report in the first days of treatment, passing on those that need the team
Adherence and persistence
Tracks reported use and the reasons for missed doses, at the frequency defined by the programme.
Tolerability and side effects
Records reported side effects and generates an alert for the responsible team when they meet the protocol’s criteria. It also supports the pharmacovigilance process defined by each programme.
Before the appointment
Before each appointment, the clinician has the progress recorded between contacts, including adherence, tolerability and reported symptoms, to assess the treatment.
Starting-point protocols for treatments across specialities
Protocols grounded in clinical practice guidelines and refined across previous implementations.
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Continuity of follow-up and information for clinical care
Treatment does not happen in isolation
Administrative access
The check-ups that sustain treatment are scheduled, confirmed and rescheduled within the same contact.
Chronic care monitoring
When follow-up does not end with the course of treatment and the patient stays enrolled with no end date.
Post-discharge care
When the regimen starts at discharge and understanding needs to be confirmed before the first check-up.