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Expanding nursing capacity in post-surgery follow-up | Mid-sized private university hospital
Achieving 10× nursing follow-up capacity while maintaining post-surgical patient monitoring
Summary
The implementation of Tucuvi’s Conversational AI at Hospital Universitari Sagrat Cor has significantly improved the post-surgery follow-up process in the Ambulatory Major Surgery unit. By automating patient outreach, the solution has freed up nursing resources previously dedicated to manual phone calls, enabling the team to focus on higher-value clinical tasks. This autonomous follow-up process has reduced the time spent on manual calls by 90%, allowing nurses to redirect their time toward more urgent clinical priorities.
Impact
10x
augmented nurse capacity in post-surgery follow-up
92%
of patients felt comfortable speaking with LOLA
-28%
unplanned visits after surgery
4.7/5
patient satisfaction with the calls