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Preventing emergency visits in chronic care | Mid-sized public university hospital
Avoiding emergency department visits in 60% of reported cases through proactive chronic care monitoring
Summary
LOLA is the clinical AI Agent for hundreds of chronic patients with COPD and heart failure at Hospital Universitario de Torrejón. LOLA calls every week and asks about vital signs and symptoms, such as heart rate and blood pressure. Any abnormal value generates an alert on the nurse's computer, and the nurse calls the patient.
Interventions range from a medication adjustment by phone to a consultation within 2448 hours, or the emergency department if the case is serious.
Impact
60%
Cases in which a visit to the emergency department was avoided
