Webinar: From Eligible to Vaccinated: How Clinical AI Can Help Close the Immunization Gap

Identifying patients who are eligible for vaccination is only the first step. The challenge is helping them act on clinical recommendations and access vaccination. Join Hospital Universitario Ramón y Cajal and Tucuvi to explore how a Clinical AI-supported program is engaging immunocompromised patients, facilitating vaccination appointments during the same conversation and generating measurable real-world activity. Why do vaccination gaps persist even when clinical recommendations are clear and vaccines are available? The distance between eligibility and vaccination can involve fragmented care pathways, limited opportunities for outreach, uncertainty about recommendations and practical barriers to booking appointments. For patients who are immunocompromised, closing this gap is particularly important.

At Hospital Universitario Ramón y Cajal in Madrid, a vaccination initiative addressing herpes zoster and pneumococcal disease uses LOLA, Tucuvi’s Clinical Voice AI agent, to contact eligible patients, explain the hospital-backed vaccination recommendation and offer appointment booking in the same call. In this live conversation, Dr. Abelardo Fernández Chávez will share the clinical rationale, how the hospital designed the program, the role of patient trust, early operational and vaccination outcomes, and what other healthcare organizations can learn from this experience. Together, we will examine how Clinical AI can help move immunization programs from patient identification to tangible action, and where the model might be adapted next.

**The adult immunization gap**: why eligible patients can still remain unvaccinated, and why the stakes are higher for immunocompromised populations.

**From eligibility to action**: how the hospital prioritizes patients and organizes an immunization pathway across specialties.

**Clinical AI in practice**: patient outreach, clinical trust and booking a vaccination appointment within one conversation.

**Real-world results**: outreach, appointments scheduled and vaccinations administered.

**Lessons for scale**: what could be transferred to other hospitals, populations and adult vaccination programs.

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16:00h – 16:02h  Welcome - Speaker introductions and the question at the centre of the session.

16:02 – 16:07  The immunization gap - General barriers to uptake and the additional challenge for immunocompromised patients.

16:07–16:14  Turning recommendations into action - How Ramón y Cajal designed its vaccination initiative.

16:14–16:23  Clinical AI in action - The patient journey, clinical trust and same-call appointment booking.

16:23–16:34  Real-world impact - Appointments, vaccinations, non-attendance and lessons learned.

16:34–16:40  Beyond Ramón y Cajal - Implications for other hospitals and adult vaccination programs.

16:40–16:50  Audience Q&A - Live questions to the speakers.

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Who should attend

Professionals working in adult vaccination, vaccination strategy, Medical Affairs, Patient Engagement and Patient Services, as well as hospital teams responsible for preventive medicine, immunization pathways and patient access.

See how a hospital vaccination program is moving from eligible patient lists to booked appointments and real-world vaccination activity.

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