Tucuvi Trust Center: Transparency and Security

Trust is the foundation of healthcare. Ensuring patient data is handled securely and responsibly is essential for clinicians, patients, and partners alike.

In a world where digital healthcare platforms play a critical role in patient care and operational efficiency, transparency and trust are more important than ever.

To reinforce this commitment, Tucuvi has implemented a wide range of security measures designed to protect data and maintain the highest standards of security, privacy, and compliance. To meet client expectations and promote full transparency, we are proud to introduce the Tucuvi Trust Center, a dedicated space where you can explore how we maintain security, privacy, and compliance across all aspects of our platform.

This blog post serves as your first stop, helping you understand our key safeguards built into our systems and platform, and explains how you can explore them further through the Trust Center.

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What is the Tucuvi Trust Center?

Tucuvi Trust Center is a centralized hub dedicated to transparency, accountability, and trust. It consolidates our security internal controls and globally recognized certifications in a single, accessible location.

The Trust Center is designed to provide a comprehensive and verifiable view of how Tucuvi safeguards sensitive patient data, secures its infrastructure, and upholds the highest standards of operational and information security.

Accessing the Trust Center allows healthcare professionals, partners, and decision-makers to gain a clear understanding of Tucuvi’s commitment to data protection, regulatory compliance, and organizational best practices.

It offers a detailed and authoritative overview of the measures that establish Tucuvi as a trusted and reliable partner in the delivery of digital healthcare solutions.

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Security Certifications and Compliance

Tucuvi complies with the most recognized global and regional security standards, reflecting our commitment to operational excellence and patient safety.

These include:

Global Security & Quality Standards

• SOC 2: A globally recognized framework that demonstrates the implementation of Tucuvi’s security controls. It provides assurance that the internal controls are suitable to protect the privacy and confidentiality of patient information, and that our systems operate securely and reliably.
• ISO 27001: This internationally recognized standard certifies that Tucuvi follows best practices in information security management. Compliance ensures that risks across all operations are systematically identified, assessed, and mitigated, reinforcing the security and reliability of our platform.
• ISO 13485: This is the international standard for the Quality Management System (QMS) across the lifecycle of medical devices (including software). This certification demonstrates that Tucuvi operates a robust QMS that meets regulatory requirements, assuring the consistent safety and performance of the platform for clinical use.

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Privacy and Data Protection

• GDPR: Sets rigorous standards for the handling of personal data in Europe. Compliance ensures that Tucuvi processes sensitive health information responsibly, providing confidence to patients, healthcare professionals, and partners worldwide that data privacy and protection are maintained at the highest level.
• HIPAA: Establishes strict requirements for the protection of health information in the United States. Compliance demonstrates that Tucuvi adheres to these rigorous, US-specific health data privacy regulations, safeguarding sensitive patient data and maintaining privacy and security across its operations.

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Local Regulatory Adherence

• ENS (Esquema Nacional de Seguridad - Spain): Spain’s National Security Framework establishes strict requirements for cybersecurity in public sector systems. Adherence to ENS demonstrates Tucuvi’s commitment to rigorous local compliance and provides additional assurance to clients and partners operating within the Spanish healthcare ecosystem.
• UK Compliance (Cyber Essentials & DSPT): Adherence to the Cyber Essentials framework and the Data Security and Protection Toolkit (DSPT). This demonstrates compliance with foundational cybersecurity requirements and the specific standards of the NHS (UK National Health Service) for the secure handling of patient data in the UK.

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Security Controls Implemented

Beyond certifications, Tucuvi implements a comprehensive set of security controls, grouped into five categories.

Each group addresses a critical aspect of security and highlights our proactive approach to risk management:

• Infrastructure Security: Protects the backbone of our platform. By enforcing access controls (like MFA for remote access), encryption in transit and at rest, firewalls, monitoring, and network segmentation, we reduce the risk of unauthorized access and ensure systems remain reliable and resilient.
• Organizational Security: Ensures that employees and contractors follow strict policies, including codes of conduct, mandatory training, and device management. This prevents human error, reinforces accountability, and strengthens security culture throughout the company.
• Product Security: Focuses on the platform itself, including penetration testing, data encryption, and vulnerability monitoring. These measures protect patient data and reinforce platform integrity.
• Internal Security Procedures: Governance, incident response, risk management, and business continuity strategies ensure that Tucuvi can respond to unexpected events while maintaining service continuity and security standards.
• Data and Privacy: Covers data classification, retention policies, secure deletion, and control access. By enforcing strict privacy policies, we protect sensitive patient information and ensure regulatory compliance.

Each category of controls adds a layer of protection, resilience, and accountability, giving peace of mind that Tucuvi’s systems and processes are secure, monitored, and continuously improved.

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Benefits and Building Trust

The trust center is a transparent window into our internal controls and how we protect the data entrusted to us.

By seeing Tucuvi’s certifications and controls in one place, healthcare professionals, partners, and clients can understand how customer and patient data is protected and how we maintain compliance with global standards.

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Click here to access the Tucuvi Trust Center and see firsthand the measures that make Tucuvi a trusted partner in digital healthcare.

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