Artificial Intelligence to take care of patients - Tucuvi en RTVE

Tucuvi's virtual caregiver has established itself as another branch of home care at the Torrejón Hospital in Madrid, simultaneously attending hundreds of patients.

The tucuvi Platform offers an artificial intelligence-based voice caregiver to remotely monitor patients through personalized conversation protocols.

The virtual caregiver is called Lola and is based on voice and natural language processing technology, and automatically contacts patients according to the frequency set by the healthcare professional. Through phone calls, Lola converses with patients, empathizes, analyzes conversations in real time and returns structured information to the clinical team to assist them in decision making.

We saw that there were many gaps in patient care, especially for the elderly. As we get older we have more chronic pathologies that require a high demand for care.

The project has been tested for months at the University Hospital of Torrejón, in Madrid. Thanks to the questionnaire that 'Lola' fills in, healthcare professionals can find out at a glance which patients need to be attended as a priority. In addition, when Tucuvi's algorithms detect an alert, they send a real-time notification to the medical team, so that they are continuously informed.

In the following link, we share the complete article:

Lola', the virtual assistant that cares for Covid patients

We would like to thank RTVE for making our work visible and sharing how we use voice technology and artificial intelligence to achieve better patient care.

Taking into account the increase in chronic pathologies and the aging of the population, at tucuvi we continue working to respond to the needs of the healthcare system, helping professionals to plan care in a more efficient and personalized way and improving healthcare at home.

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