Frequently Asked Questions (FAQs)

Email us at info@tucuvi.com or request a personalized demo from our website. Our team will show you use cases relevant to your clinical area, impact metrics, and integration with your systems.

We offer robust APIs and standard connectors to exchange clinical data, activate follow-up protocols, and return structured results and alerts. We support interoperable flows for integration with EHR (Electronic Health Record) and data warehouses.

Tucuvi’s AI can support healthcare teams throughout the entire patient journey, from prevention to follow-up. Key areas include: - Prevention & Screening: Patient education, reminders for preventive check-ups, vaccinations, and screenings. - Diagnosis & Risk Stratification: Collecting patient information, identifying risk factors, and alerting clinicians when abnormal parameters are detected. - Treatment & Care Plans: Ensuring adherence to therapy and care protocols through automated follow-up calls. - Post-Discharge & Chronic Care: Monitoring high-risk or chronic patients, reducing readmissions, and providing health alerts. - Patient Engagement & Support: Answering FAQs, providing guidance, and escalating to clinical staff when needed. In short: Tucuvi’s Clinical Voice AI helps clinical teams manage every step of the patient journey, improving outcomes, efficiency, and patient engagement.

We have published cases and verified metrics in chronic pathologies (e.g., 54.69% reduction in readmissions in heart failure), respiratory, oncology, therapy adherence, and population programs.

Tucuvi helps clinical teams prioritize care, automate routine follow-ups, and focus on high-risk patients through automatic health alerts. This improves care continuity, treatment adherence, and operational efficiency without increasing staff.

The call is re-attempted according to time windows and rules configurable by protocol and client. The attempts and reasons are tracked in the Dashboard for analysis and continuous improvement of patient engagement.

- Outbound Calls: Monitoring of chronic patients, risk stratification, health education, and post-discharge check-ups. - Inbound Calls: Management of frequently asked questions, general information, and intelligent handover to human agents when direct clinical intervention is required.

They are natural, empathetic, and multi-language. LOLA follows structured protocols, is capable of understanding open-ended answers, and confirms relevant information before sending it to the clinical dashboard, simulating a human conversation for better adherence.

LOLA’s AI is trained with anonymized internal clinical data to improve safety and robustness. Client data is never used for other purposes without a legal basis.

Patient data is securely stored in a cloud environment with strict access control, encryption, and activity logging. All processing follows GDPR, LOPD principles, and HIPPA compliance including minimization and clinical necessity.

Yes. Tucuvi is CE-certified as a Class IIb medical device under MDR regulations. It meets ISO 13485 quality standards and ISO 27001 and National Security Scheme certifications. This ensures clinical safety, data security, and regulatory compliance.

LOLA® improves patient experience by providing quick access to information and support. Patients can ask questions about their health, medication, and appointments without waiting for a healthcare professional. This immediate access helps reduce anxiety and enhances the overall quality of care.

Yes, LOLA® is designed with safety as a top priority. It adheres to strict healthcare regulations and standards to ensure patient data is protected. All interactions are encrypted, and patient privacy is maintained at all times, allowing users to feel secure while using the assistant.

- LOLA®: Clinical voice AI conversations (outbound and inbound calls). - Tucuvi Dashboard: Visualization, stratification, and management interface for alerts and patients for the clinical team. - Configurable Care Plans: Catalog of evidence-based clinical protocols, customizable by each organization.

Tucuvi is an international medical technology company pioneering CE-marked medical device software (SaMD) that uses certified clinical voice AI to automate patient follow-up, streamline data collection, and enhance the efficiency and quality of care across healthcare systems. Tucuvi supports healthcare professionals by providing reliable, structured, and secure information from patient interactions.

LOLA® is an AI-powered voice assistant designed specifically for healthcare settings. It enhances patient care by providing real-time assistance, answering questions, and facilitating communication between patients and healthcare providers. With LOLA®, patients can receive immediate support and information, improving their overall experience.